Refund Policy
Brew Line Coffee

Effective Date: 08/08/2025

​

At Brew Line Coffee, we want you to be completely satisfied with your purchase. Our Refund Policy outlines the circumstances under which we accept returns and issue refunds.

​

1. Eligibility for Refunds

Due to the perishable nature of coffee and related products, we can only accept returns or issue refunds in the following cases:

• The product arrived damaged or defective.

• You received the wrong product.

• Your order was lost in transit and did not arrive.

We cannot accept returns or provide refunds for:

• Opened or partially consumed products.

• Products returned without prior authorization.

• Orders where the dissatisfaction is due to personal taste preferences.

2. Timeframe for Requests

You must contact us within 5 days of delivery to request a refund or replacement. Please provide:

• Your order number.

• A description of the issue.

• Photos, if applicable (for damaged or incorrect products).

3. Process for Returns and Refunds

• Contact us to start the process.

• If a return is approved, we will provide instructions for sending the item back (if applicable).

• Refunds will be issued to your original payment method within [5–10 business days] after approval.

• In the case of replacements, we will ship the correct item at no additional cost.

4. Shipping Costs

• If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping costs.

• For other approved returns, shipping costs are non-refundable and will be deducted from your refund.

5. Non-Refundable Items

Gift cards, promotional items, and sale items are non-refundable unless they arrive damaged or defective.

6. Contact Us

For any questions or to initiate a refund request, please contact:

Brew Line Coffee
Email: brewlinechicagocoffee@gmail.com